Pricing and quotes
Copperline publishes flat prices for common jobs. A flat price covers labour, travel, standard parts and clean-up. It does not change based on how long the job takes.
Listed jobs
If your job is on our price list, the listed price is what you pay. Your plumber confirms the job on arrival. If the problem turns out to be different from what was booked, they will explain why and give you a new fixed price before doing any work. You can decline and pay nothing for the visit.
Quoted jobs
Jobs not on the price list get a written fixed quote, sent by text or email. Quotes are valid for 30 days. We never start quoted work without your written approval.
Hours
We book arrival windows from 8am to 6pm, Monday to Saturday.
Premium parts
If you choose a fixture or part above our standard range, the price difference is shown before we fit it.
Booking and arrival
You can book online, by phone or by text. Every booking gets a 2-hour arrival window.
- We text you the evening before with your plumber's name.
- We text again 30 minutes before arrival with a live tracking link.
- If we are running late, we tell you as soon as we know and offer a new window.
Someone aged 18 or over must be at the property for the visit, unless you have arranged access with us in advance.
Cancellation and rescheduling
| When you cancel or reschedule | Charge |
|---|---|
| More than 2 hours before your window starts | Free |
| Less than 2 hours before your window starts | $40 |
| No one home and no notice given | $65 |
Use the link in your confirmation text, or call 541-329-4062. If we need to cancel, we will call you, offer the next available window.
Payment
You pay once the work is finished and you have checked it. We accept cash, debit and credit cards, Apple Pay, Google Pay and bank transfer.
For quoted jobs over $1,500, we may ask for a deposit of up to 25% to order materials. This is always stated in your quote.
Invoices are due on the day of service. Unpaid invoices after 30 days may incur a late fee of 1.5% per month.
Workmanship guarantee
All work carried out by Copperline is guaranteed for 12 months from the date of service.
What's covered
- Repairs or installations that fail because of how we did the work
- Leaks at joints or fittings we made
- Return visits to put it right, at no charge, including labour and travel
What's not covered
- Parts, which carry the manufacturer's warranty instead (usually 1 to 10 years)
- Blockages caused by what goes down the drain after our visit
- Damage from freezing, misuse, or work done by someone else afterwards
- Existing pipework we did not repair, including issues we flagged in your photo report
To make a claim, call us with your booking reference. We aim to return within 48 hours.
Your responsibilities
- Give accurate information about the problem when you book.
- Provide safe access to the work area, including clearing items under sinks.
- Keep pets secured during the visit.
- Tell us about any known hazards, such as asbestos or faulty wiring.
If the work area is unsafe, the plumber may pause the job until it is made safe. No charge applies for the visit in that case.
Privacy
We collect the information you give us when you book: your name, address, phone number, email, a description of the problem and any photos. We also keep job records, including photos taken by our plumbers.
How we use it
- To schedule and carry out your job and send updates
- To handle payment and guarantee claims
- To send service reminders, only if you opt in
We do not sell your information. We share it only with services we need to run the business, such as our payment processor and text messaging provider.
We keep job records for 7 years for warranty and tax purposes. You can ask to see, correct or delete your information by emailing contact@copperline.work.
Terms of service
These terms apply to every job Copperline Plumbing carries out. By booking, you agree to them along with the policies on this page.
Our service
We provide residential plumbing repairs, installations and inspections using licensed plumbers from our own team. We may decline jobs outside our service area or skills.
Liability
Copperline carries general liability insurance. We are responsible for damage caused by our negligence during a job. We are not responsible for pre-existing damage or for concealed defects we could not reasonably have found.
Disputes
If you are unhappy with our work, tell us within 14 days. A senior plumber will review the job, usually in person, and we will aim to resolve it within 10 working days.
Changes
We may update these terms. The version in effect on your booking date applies to your job.